Delivery Policy

Play Move Improve ships physical resources throughout Australia using Australia Post with tracking.

Processing your order

We aim to prepare and dispatch physical orders within 2–3 business days of receiving your order.

During particularly busy periods, larger orders or new product releases, processing may take a little longer. If we expect a significant delay, we will contact you.

Delivery within Australia

Once your order has been dispatched, Australia Post delivery generally takes approximately 2–6 business days, depending on your location.

Regional and remote areas may take longer.

Delivery timeframes are estimates and may be affected by Australia Post delays, public holidays, severe weather or other circumstances outside our control.

Tracking your order

Physical orders are sent with Australia Post tracking.

Once your order has been dispatched, tracking information will be provided so you can follow the progress of your delivery.

Delivery costs

Delivery costs are shown at checkout or provided when your order is placed and may vary depending on the size, weight and destination of your order.

Incorrect delivery details

Please check your delivery address carefully when placing your order.

If you notice an error in your delivery details, please contact Play Move Improve as soon as possible. If your order has already been dispatched, we may not be able to redirect it.

Additional postage costs may apply if an order is returned to us because an incorrect or incomplete delivery address was provided.

Lost, delayed or damaged orders

If your tracking information shows an unexpected delay, or your parcel arrives damaged, please contact Play Move Improve so we can help investigate the issue.

If an order is lost or damaged during delivery, we will work with you and Australia Post to find an appropriate solution.

Nothing in this Delivery Policy excludes or limits your rights under the Australian Consumer Law.

Digital products and services

This Delivery Policy applies to physical products requiring postage. Digital resources, online programs, webinars, workshops and other services are not subject to physical delivery timeframes.

Contact

If you have a question about the delivery of your order, please contact:

Play Move Improve
Email: robyn@playmoveimprove.com.au